Service Crew

A service crew may take on a wide variety of responsibilities during a shift. A crew duties include serving customers and preparing food. Customer service responsibilities include greeting customers, taking orders, and completing customer transactions on the cash register.

MAIN DUTIES

• Performing basic food preparation tasks such as preparing chicken by cutting it into pieces or frying it in oil, sandwiches, or biscuits using proper safety precautions and sanitary measures.
• Taking orders from customers and providing them with accurate information about menu items and upselling.
• Preparing food items according to recipes and specifications provided by the standards
• Handling cash registers and processing payments from customers.
• Cleaning the store and surrounding areas, including sweeping and mopping floors and cleaning bathrooms
• Preparing ingredients and maintaining inventory of food items in the kitchen area
• Taking food orders over the phone and providing customer service.
• Maintain sanitation, health, and safety standards in work areas. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Maintaining a clean work environment, including stocking shelves with paper goods, napkins, plates, utensils, etc.
• Participating in training activities to improve service skills and knowledge of brand promotions and products.

REQUIREMENTS

 

• Team spirit
• Basic math skills
• Flexibility to work in shifts
• Excellent presentation skills
• Attentiveness and patience for customers
• Proven work experience
• Active listening and effective communication skills
• Hands-on experience with cash register and ordering information system (e.g. POS)
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment