Operations Manager - QSR

Be a part of the crew

At Texas Chicken™, we’re one big family.We like to choose people who are cheerful, unique and are constantly pushing each other to reach their goals.

Looking for an Operations Manager

Responsibilities

  • Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage stores.
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices.
  • Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented.
  • Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service.
  • Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards.
  • Ability to identify labor or food cost, and with specific actions to impact those figures positively.
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff.

Requirements and skills

  • Proven work experience as Operations Manager in QSR or similar role.
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills
  • Degree in Business, Operations Management or related field

PERSONAL PARTICULARS

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OTHER DETAILS



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